Contact & Support

Contact Relational ROOTS™

Use the support email below for account access, saved assessments, relational snapshots, Personalized Insight Journeys, purchases, technical problems, privacy requests, or general questions.

What to include

• The email address connected to your Relational ROOTS™ account.
• The assessment domain involved (Self, Others, or God) and the product or journey involved.
• A clear description of what happened.
• The device and browser used, when reporting a technical problem.
• A screenshot of the visible error, when available.

Do not email full payment-card numbers, passwords, secure sign-in tokens, or highly sensitive personal details.

Common account help

My secure link expired

Return to My Relational ROOTS and request a new secure sign-in link.

My Personalized Insight Journey is not showing

Sign in using the same email used during checkout. If the purchase still does not appear, send the assessment domain, purchase email, and approximate purchase date to support. Do not send payment-card numbers.

I cannot open a saved relational snapshot or journey

Refresh My Relational ROOTS and try again. If the problem continues, include the assessment domain, device, browser, and exact error message in your support email.

Response expectations

During beta, support is handled by email. We aim to review messages promptly, but response times are not guaranteed. Urgent mental-health, medical, safety, legal, or crisis concerns should be directed to an appropriate qualified professional or emergency service rather than website support.