1. Digital-product policy
Relational ROOTS™ products are digital and may be personalized from assessment responses. Because access may be delivered immediately and personalized content may be generated for a specific assessment result, purchases are generally final once the Personalized Insight Journey or other digital product has been made available, except where this policy or applicable law requires otherwise.
2. When we will review a refund request
We will review requests involving:
- A duplicate charge for the same product.
- A verified technical failure that prevents access and cannot be resolved.
- An incorrect product delivered because of a platform error.
- A refund required by applicable law.
3. Change-of-mind requests
Change-of-mind requests are generally not eligible after digital access has been provided. Before purchasing, review the product description, assessment result, and checkout amount carefully. Nothing in this policy limits any non-waivable consumer right that applies to a transaction.
4. Request window
Submit an eligible request within 14 days of purchase. Include the purchasing email address, product name, purchase date, and a clear description of the issue.
5. Processing
Approved refunds are returned to the original payment method. Bank and card processing times are controlled by Stripe, the card network, and the customer’s financial institution. Access to a refunded digital product or Personalized Insight Journey may be revoked after the refund is approved.
6. Free and discounted products
Products obtained at no charge are not eligible for a cash refund. If a discount was used, any approved refund will not exceed the amount actually paid.