1. Our commitment to privacy
Relational ROOTS™ is committed to handling personal information with care, transparency, and restraint. This Privacy Policy explains what information we collect, why we collect it, how it is used, and the choices available to you.
2. Information we collect
Information you provide
- Name, email address, age range or age, gender, relationship status, and the purpose you choose for an assessment.
- Assessment answers, reported-impact scores, Primary and Supporting ROOTS, generated insights, and saved Personalized Insight Journey information.
- Account access information, including secure session records, sign-in activity, and records used to reconnect you with saved assessments or purchased journeys.
- Purchase-related information such as product, payment status, amount paid, transaction references, and the assessment submission connected to a purchase.
- Messages you send through email or support requests.
Information collected automatically
Our website and service providers may process technical information such as IP address, browser type, device type, timestamps, security logs, and page requests to operate, protect, and troubleshoot the website. The site may also use browser storage or similar technologies to remember assessment progress, results, secure access state, and other features needed for the service to work.
3. How we use information
- To calculate and display relational snapshots and assessment results.
- To save completed assessments to My Relational ROOTS.
- To create, verify, and deliver Personalized Insight Journeys and other purchased resources connected to the correct assessment result.
- To send secure sign-in links, purchase confirmations, and requested account messages.
- To prevent fraud, protect accounts, investigate errors, and maintain service security.
- To improve the clarity, reliability, and usefulness of Relational ROOTS™.
- To comply with legal obligations and enforce our Terms of Use.
We do not sell assessment responses or personal information for money. We also do not use your assessment responses to diagnose you or make automated decisions about employment, credit, housing, insurance, legal status, or other high-stakes matters.
4. Service providers
We use carefully selected third-party providers to operate the platform. They may process information only as needed to provide their services:
- Netlify — website hosting and serverless functions.
- Supabase — database storage and account-linked assessment records.
- Stripe — secure payment processing and checkout verification.
- Resend — transactional emails such as account access and delivery messages.
Payment card details are handled by Stripe and are not stored directly in the Relational ROOTS™ database.
5. Data retention and security
We retain account, assessment, purchase, and access records for as long as reasonably necessary to provide the service, reconnect you with saved content, maintain transaction records, resolve disputes, comply with legal obligations, and protect the platform. We aim to keep only information reasonably needed for those purposes. We use administrative and technical safeguards, but no internet transmission or storage system can be guaranteed to be completely secure.
6. Your choices
You may request access, correction, or deletion of personal information associated with your account. Some records may need to be retained where required for legal, fraud-prevention, accounting, or transaction purposes.
7. Assessment and faith-related information
Some assessment responses may reflect sensitive personal, relational, emotional, or faith-related experiences. Relational ROOTS™ uses this information to provide the assessment experience and related personalized resources you request. A participant’s reported experience of God is treated as information about that participant’s experience and interpretation, not as a statement that defines God’s character.
8. Children’s privacy
The current Relational ROOTS™ assessment and account platform is not directed to children under 13, and we do not knowingly collect personal information from children under 13. A parent or guardian who believes a child submitted information should contact us so we can review and remove it where appropriate.
9. Changes to this policy
We may update this policy as the platform, services, or legal requirements change. The “Last updated” date will identify the current version.